TERMS OF SERVICE
Last updated: December 9th, 2025

  1. Who We Are

These Terms of Service (“Terms”) govern your access to and use of:

  • The website executivewaypoint.com
  • Any related domains, subdomains, content, products, programs, and services

operated by Executive Waypoint, a division of Pro Resume Center (“Executive Waypoint,”  “Company,” “we,” “us,” or “our”).

Our legal entity is Pro Resume Center, a business organized under the laws of the State of Wisconsin.

These Terms apply to all visitors, users, and customers (“you” or “your”), including individuals and corporate clients.

By accessing or using our websites, purchasing our services, or participating in our programs, you agree to be bound by these Terms. If you do not agree, do not use our websites or services.

These terms and conditions are in relation to our Privacy Policy, as outlined here: https://www.executivewaypoint.com/privacy-policy/

As well as our Cookies Policy, as outlined here: https://www.executivewaypoint.com/cookies-policy/

Also, our Refund Policy, as outlined here: https://www.executivewaypoint.com/refund-policy/

  1. Scope of Services

We provide a range of executive-focused services and products (collectively, the “Services”), which may include:

  • Coaching and advisory services (career, leadership, board, consulting, public speaking, and related coaching)
  • Done-for-you branding and writing services (resumes, LinkedIn profiles, executive bios, pitch letters, sell sheets, website copy, and similar assets)
  • Group programs and workshops (live or recorded, virtual or in-person)
  • Digital products (templates, workbooks, mini-courses, self-guided materials, recordings)
  • Software and AI tools (online tools, custom assessments, portals, member areas, subscription access)
  • Events and retreats (virtual or in-person, subject to additional terms)
  • Corporate and B2B programs (outplacement, team programs, training, licenses, and other services under separate agreements or statements of work)

Specific details about any Service, including scope, deliverables, timelines, fees, and refund rules, may be set out in:

  • A separate written agreement or statement of work
  • The description on the checkout or enrollment page
  • Emails or onboarding materials from us

If there is a conflict between these Terms and a signed written agreement with you, the written agreement will control for that engagement. These Terms will apply to the extent they do not conflict.

  1. Eligibility

Our Services are intended for adults only. By using the Services, you represent that:

  • You are at least 18 years old.
  • You have the legal capacity and authority to enter into these Terms.
  • If you are acting on behalf of a company or organization, you have authority to bind that entity.

We do not knowingly provide Services to children under 18 years of age.

  1. Changes to These Terms or Services

We may update these Terms or our Services from time to time. When we do, we will post the updated Terms with a new “Last updated” date.

If we make material changes, we will take reasonable steps to notify you, which may include posting a notice on our websites or emailing you.

Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms.

  1. Accounts, Access, and Security

Some Services require you to create an account or be granted access to a portal, tool, or program.

You agree to:

  • Provide accurate, current, and complete information
  • Keep your login credentials confidential
  • Notify us promptly of any unauthorized use of your account

You are responsible for all activities that occur under your account, whether or not authorized by you.

We may suspend or terminate your access at any time if we believe you have violated these Terms or engaged in unlawful or abusive conduct.

  1. Fees, Payment, and Billing

You agree to pay all fees associated with the Services you purchase, as listed on the relevant sales, checkout, or engagement page or as set out in a written agreement.

Unless otherwise stated:

  • Fees are quoted in U.S. dollars.
  • Payment is due in full at the time of purchase or as specified in your invoice or agreement.
  • We may use third-party payment processors (such as Stripe, PayPal, or similar providers) to collect payment. You must comply with their terms and policies as well.

We may change our fees for future Services or new offerings at any time. Changes will not affect Services already purchased unless explicitly agreed otherwise.

For information on refunds, reschedules, event deposits, and related matters, see our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

Subscription Fees and Changes

Executive Waypoint, may change the fees for Subscription Services from time to time. Any change to Subscription fees will take effect at the start of the next Billing Cycle and will not affect the fees paid for your then-current Billing Cycle.

We will provide you with reasonable prior notice of any change in Subscription fees (for example, by email or by a notice in your account or on our websites), so that you can choose to cancel your Subscription before the change becomes effective.

If you do not cancel your Subscription before the start of the next Billing Cycle, and you continue to use the Subscription Service after the new fees take effect, you agree to pay the updated Subscription fees.

Price Validity for Packages and Project Start Delays

Our package pricing reflects the value of our time and expertise when the work is performed, not only when it is purchased. Unless we expressly agree otherwise in writing, package prices are valid for 60 days from the date of purchase.

If more than 60 days have passed since your purchase and we have not yet begun substantive work on your project (for example, by reviewing your intake materials, drafting content, or conducting your first scheduled consultation, etc), we may:

  • Require an additional payment so that the total fee for your project is aligned with our then-current rates for the same or similar package, or
  • At our sole discretion, offer to apply the amount you previously paid as a credit toward another Service at current rates.

We will notify you if an additional payment is required before we start or resume work. If you choose not to proceed at current rates, you may decline and we will have no further obligation to perform Services related to that package, other than any remedies required by applicable law.

  1. Session Recordings, Transcripts, and AI-Assisted Services

7.1 Recording and Transcription

To deliver and improve our Services, we may record and transcribe coaching sessions, calls, and group programs using tools such as Zoom, Google Meet, RingCentral, Fathom, Otter, and similar platforms.

By participating in our sessions or calls, you consent to:

  • Audio and/or video recording of your participation
  • Transcription and storage of those recordings

If you do not consent to being recorded, you must notify us before the session and may not be able to participate in certain Services.

7.2 Use of Recordings and Transcripts

We may use recordings and transcripts to:

  • Prepare your deliverables and provide Services
  • Provide replays or recordings where promised
  • Support quality control, training of our team, and internal process improvement
  • Maintain records of our engagements for legal, compliance, and business purposes

We may also use de-identified or aggregated information derived from recordings and transcripts to improve and develop our methodologies, frameworks, products, and tools.

7.3 AI and Automated Tools

We may use AI and automated tools, including tools provided by third parties, to assist in drafting, editing, analyzing, or delivering portions of the Services. For example:

  • Drafting language for resumes, bios, or pitch letters
  • Summarizing calls or transcripts
  • Generating prompts, templates, or educational content
  • Powering assessments or interactive tools

AI tools are used to assist our work, but human judgment is involved in your final deliverables. You remain responsible for reviewing and approving all deliverables before use.

7.4 Use of Data for Model Training and Product Improvement

We may use de-identified or aggregated data from your engagements, recordings, transcripts, and deliverables to:

  • Train and improve internal tools and models
  • Enhance our AI-assisted workflows
  • Design and refine future products, programs, and content

We will not publicly attribute your name, company, or personally identifying information to this data without your explicit permission.

You may request that your future data not be used for internal training or product improvement by contacting us at customerservice@executivewaypoint.com

This opt-out:

  • Applies on a go-forward basis
  • Does not affect use of data already incorporated into aggregated or de-identified models
  • Does not prevent us from using your data to deliver the Services you purchased
  1. Intellectual Property

8.1 Our Intellectual Property

All content and materials we provide or make available, including:

  • Frameworks, processes, methodologies, models, and tools
  • Training materials, handouts, workbooks, slides, and templates
  • Course content, videos, and recordings
  • Software, code, AI models, portals, and platform features
  • Logos, trademarks, trade names, and branding

are owned by Executive Waypoint or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Unless we expressly state otherwise in writing, you are granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the materials we provide:

  • For your own personal or internal business use
  • In connection with the specific Services you purchased

You may not:

  • Copy, reproduce, distribute, or publicly display our materials except as permitted in writing
  • Sell, resell, or license our materials to third parties
  • Use our materials to train other coaches, resume writers, consultants, or competing services
  • Remove, alter, or obscure any copyright, trademark, or proprietary notices

8.2 Your Content and License to Us

You may provide content and information to us such as:

  • Resumes, LinkedIn profiles, and bios
  • Career and business information
  • Responses to questionnaires, forms, and assessments
  • Stories, examples, metrics, and other materials
  • Comments, feedback, testimonials, reviews, and user-generated content

You retain ownership of your own content. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, edit, and create derivative works from your content as needed to:

  • Provide the Services
  • Fulfill our obligations
  • Operate, maintain, and improve our business

You represent and warrant that:

  • You have the right to provide the content to us
  • Our use of your content as permitted under these Terms will not infringe any third-party rights

8.3 Anonymized Examples and Internal Training

We may use anonymized versions of your deliverables and work product (for example, anonymized resumes, bios, or pitch letters) for:

  • Internal training of our team
  • Development of templates and frameworks
  • Internal documentation and quality improvement

We will remove or modify names, employers, contact information, and other identifiers so that the examples are not reasonably linked to you without additional information.

8.4 Testimonials and Marketing Use

If you provide a testimonial, endorsement, review, recommendation, case study, or similar feedback, you give us permission to:

  • Use your testimonial, name, job title, company, and image (if you provide it)
  • Display it on our websites, social media, presentations, and marketing materials
  • Edit for length, grammar, or clarity without changing your overall meaning

You may withdraw this permission at any time by emailing customerservice@executivewaypoint.com

Upon receipt of your request:

  • We will stop using your testimonial in new marketing materials and remove it from our primary digital properties within a reasonable time
  • We may not be able to remove your testimonial from already printed or distributed materials, or from third-party platforms outside our control

We will not fabricate or misrepresent testimonials and will comply with applicable laws and guidance on endorsements and reviews.

  1. Community Guidelines and Group Programs

Some Services include participation in group programs, communities, or events (for example, group coaching sessions, workshops, membership communities, or online forums).

You agree that you will:

  • Behave professionally and respectfully toward all participants and facilitators
  • Not harass, threaten, defame, or otherwise harm others
  • Not share confidential information from other participants outside the group
  • Not solicit other participants for unrelated products or services without our prior written consent
  • Comply with any community rules or guidelines we communicate

We may remove you from any group program or community for violating these guidelines or engaging in disruptive or harmful conduct. Removal for cause does not entitle you to a refund.

We encourage but cannot guarantee confidentiality among participants. You should exercise discretion about what you share.

Group sessions and communities may be recorded, and replays may be made available to participants or used for future programs as described in Section 7.

  1. Disclaimers

Our Services are designed to provide education, guidance, and tools to support your professional and personal development. However:

  • We do not guarantee any specific results, such as job offers, promotions, board seats, speaking engagements, media features, revenue increases, or other outcomes.
  • Many factors outside our control affect your results, including your experience, performance, decisions, market conditions, and third-party actions.

Unless we explicitly state otherwise in writing, we do not provide:

  • Legal advice
  • Tax or accounting advice
  • Investment or financial advice
  • Mental health or medical care

You should consult with licensed professionals in those fields before making decisions that could affect your legal, financial, or health situation.

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

  1. Limitation of Liability

To the maximum extent permitted by law:

  • We will not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services.
  • Our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the total amount you paid to us for the Service giving rise to the claim during the twelve months before the event giving rise to the claim.

These limitations apply whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

  1. Indemnification

To the extent allowed by law, you agree to indemnify, defend, and hold harmless Executive Waypoint, our owners, directors, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your infringement of any third-party rights
  • Content or information you provide to us
  1. Governing Law, Dispute Resolution, and Arbitration

13.1 Governing Law and Venue

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Wisconsin, without regard to conflict of laws principles, and applicable federal law.

13.2 Informal Resolution

Before initiating formal legal action or arbitration, you agree to first contact us at customerservice@executivewaypoint.com

and give us an opportunity to resolve the dispute informally. We will attempt to resolve the dispute in good faith within 30 days after we receive your notice.

13.3 Binding Arbitration and Class Action Waiver

Except for disputes that may be brought in small claims court and disputes relating to our intellectual property, any dispute, claim, or controversy between you and us arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration under the Federal Arbitration Act rather than in court.

  • The arbitration will be administered by a recognized arbitration provider (such as the American Arbitration Association) under its applicable rules.
  • The seat of arbitration will be Milwaukee County, Wisconsin, although hearings may be conducted remotely where permitted.
  • You and we each waive any right to a jury trial.

You and we agree that class actions and class arbitrations are not permitted. Each party may bring claims only in its individual capacity and not as a plaintiff or class member in any purported class, representative, or consolidated action.

If a court of competent jurisdiction determines that the class action waiver is unenforceable as to a particular claim, then that claim must proceed in court and not in arbitration.

13.4 Arbitration Opt-Out

You may opt out of the arbitration requirement within 30 days after you first agree to these Terms by sending a written notice to:

customerservice@executivewaypoint.com

Subject line: “Arbitration Opt-Out”

Your opt-out must include your name, email address, physical address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provisions of these Terms.

13.5 Time Limit to Bring Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one year after the claim arose, or be forever barred.

  1. Force Majeure

We will not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, and extreme weather
  • War, terrorism, civil unrest, or other disturbances
  • Labor disputes or strikes
  • Public health emergencies, pandemics, or government restrictions
  • Failures or interruptions of utilities, internet, or telecommunications
  • Venue closures or travel disruptions that affect events or retreats

If a force majeure event prevents or materially interferes with our performance, we may:

  • Postpone or modify affected Services
  • Deliver Services virtually where feasible
  • Cancel or reschedule events or retreats, in which case your remedies will be limited to the options described in our refund and event-specific policies
  1. Additional Terms by Service Type

15.1 Coaching and Done-For-You Services

  • You are responsible for completing any questionnaires, providing requested information, and attending scheduled sessions. All scheduled consultations or coaching sessions must be cancelled or rescheduled at least twenty-four (24) hours before the scheduled start time. If you do not provide at least twenty-four (24) hours’ notice that you cannot attend or will be late, we may treat the session as used and charge either (a) an amount equal to one-half of the applicable consultation cost or (b) one hundred fifty dollars (US $150), whichever is greater, to account for our reserved time.
  • We may set reasonable deadlines for providing feedback and revisions. If you do not respond within designated timeframes, we may close the project and no refunds will be due.
  • Any changes to project scope may require additional fees.

In multi-session packages (for example, job search or branding packages that include two or more consultations), if more than fourteen (14) consecutive calendar days elapse between your consultations and this delay is not preapproved by us in writing, we may charge a restart or continuation fee of four hundred dollars (US $400) before scheduling additional sessions or continuing substantive work.

LinkedIn Profile Access; Offline Completion. If you do not wish to grant us direct access to your LinkedIn account and request that we complete your profile “offline” (for example, by providing recommended content for you to paste into your account), you acknowledge that there are aspects of LinkedIn optimization we will not be able to complete on your behalf. This includes, without limitation: (a) configuring your profile and account-level keyword optimization; (b) adjusting your visibility or security settings; (c) updating the headline/title under your name for optimal visibility in your desired industry; (d) replacing or configuring your banner image; and (e) directly updating your Skills section or other integrated profile sections that require account access. In these cases, you will be responsible for implementing these changes in your own LinkedIn account, following any guidance we provide.

Wrap-Up Strategy Sessions. Some packages include a final wrap-up strategy session after your materials are completed. Unless we state otherwise in writing, any included wrap-up strategy session must be scheduled and used within two (2) weeks after we notify you that your materials are completed (or after the revision/edit period ends, if later). If the wrap-up session has not been scheduled within two (2) weeks, we reserve the right to reduce the scheduled call time by fifteen (15) minutes to account for the additional time needed to reacquaint ourselves with your background after the pause. If more than three (3) weeks have passed since we completed your materials or since the edit period expired (whichever is later), any unused wrap-up strategy session may be deemed forfeited, and no refund or credit will be due.

Done-For-You Search Service Waiver and Indemnification 

By using our (“Service”), the customer (“Customer”) acknowledges and agrees to the following terms:

  1. Assumption of Risk: The Customer assumes all risks associated with the use of the Service, including but not limited to the risk that the Customer's LinkedIn account may be restricted or suspended as a result of using the Service. The Customer acknowledges that LinkedIn has its own terms of service, guidelines, and policies which are outside the control of Executive Waypoint.
  2. Waiver of Liability: To the fullest extent permitted by law, the Customer hereby waives, releases, and discharges Executive Waypoint and its officers, directors, employees, agents, and affiliates from any and all liability, claims, demands, actions, or causes of action arising out of or related to the restriction, suspension, or termination of the Customer's LinkedIn account due to the use of the Service.
  3. Indemnification: The Customer agrees to indemnify, defend, and hold harmless Executive Waypoint and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
    • The Customer's use of the Service.
    • Any actions taken by LinkedIn against the Customer's account.
    • Any breach by the Customer of LinkedIn's terms of service, guidelines, or policies.
  4. No Warranty: Executive Waypoint makes no warranties, express or implied, regarding the effectiveness, success, or legality of the Service in relation to the Customer's LinkedIn account. The Service is provided “as is” and “as available” without any guarantees.
  5. Governing Law: This waiver and indemnification clause shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of law principles.

By using the Service, the Customer acknowledges that they have read, understood, and agreed to the terms of this Liability Waiver and Indemnification clause.

15.2 Digital Products

  • Access to digital products (templates, PDFs, recordings, courses) is generally granted immediately upon purchase.
  • Due to the nature of digital products, purchases are typically non-refundable, except as noted in the Refund & Cancellation Policy.

15.3 Software, AI Tools, and Subscriptions

  • Access to software, portals, subscriptions, or tools is granted for the period identified at purchase.
  • You must not share your login credentials or provide access to others outside your organization without our consent.
  • Subscription renewals and cancellation rules are detailed at checkout and in the Refund & Cancellation Policy.

15.4 Events and Retreats

Events and retreats may be subject to additional terms regarding deposits, payment schedules, cancellation windows, participation criteria, and health or safety requirements. Those terms are incorporated into these Terms and the Refund & Cancellation Policy.

We may update event dates, venues, or formats (for example, switching from in-person to virtual) if needed for safety, logistics, or business reasons.

15.5 Corporate and B2B Programs

If your organization enters into a separate services agreement or statement of work with us, that agreement will govern to the extent of any conflict with these Terms.

  1. Miscellaneous
  • If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Our failure to enforce any provision is not a waiver of our right to do so later.
  • You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of assets.
  • These Terms constitute the entire agreement between you and us regarding the Services, unless supplemented by a separate written contract.

If you have questions about these Terms, contact us at customerservice@executivewaypoint.com

Previous Terms of Service

You may review our previous terms of service here:

Terms and Conditions